Frequently Asked Questions

---

For rentals and tours, you can book online, give us a call or we prefer if you shoot us a text!

Please include your first and last name, a good email and phone, the desired rental(s) with dates and times for delivery, or indicate you'll be picking up your equipment from our Beach Shop.  

A team member will reach out to you to confirm your reservation.

For a private lesson please give the team a call or text at 508-962-1185.

After you book online or contact us, we will send you a confirmation email and a receipt.

We will be in touch the morning of your reservation to make sure everything runs smoothly and you are fully prepared for your adventure.

You can rent for up to 4 hours (half day), up to 8 hours (full day), buy two days get the third day free, and great weekly rates!  We offer a free* delivery service or you can stop by our beach shop to self-load rental equipment.

We bring the adventure to you with delivery all over the Cape! It is strongly recommended that for all deliveries you make reservations 24 hours+ in advance. Any less notice / for same-day reservations, we recommend calling us at 508-962-1185 before booking!  In such situations, consider choosing a location close to our operation like Great Pond, the Nauset Marsh, or Campground Beach in Eastham for the quickest service.

The Cape is a high-traffic area so we cannot guarantee specific time requests, but will do our best to be there at your requested time and promise to communicate throughout.  Our typical day starts in Wellfleet at 8:30 AM, Eastham by 9:30 AM, and dropping off rentals in Orleans at 10:30 AM.  

Free delivery for half-day rentals is only at the Eastham locations listed above.  Free delivery is offered for all rentals greater than a full day regardless of location (within 15 miles of our Beach Shop).  A small Delivery Fee is added for greater distance and for all half-day rentals to other locations and.  

We can bring rentals to your home or favorite waterfront location (not just the Eastham locations listen above).  We service all Cape Towns, just ask us about our options. Life Jackets and paddles are included per seat and extras can be rented if needed.  

On the morning of your reservation our team will reach out to you to give a better estimate of when you can expect our arrival.  We will do our best to deliver the rentals within 30 minutes of the time requested, but will be in communication via text with any updates.  Thank you.  

Definitely, depending on your vehicle this can be an easy option to Self-load rentals onto or into your personal vehicle.  Straps are included, and additionally, we offer roof racks for only $10/day to protect your vehicle from scratches.  

Our Beach shop is open from 9 AM to 3 PM for your convenience-- stop by, we’re there, your one-stop shop before you take off to your next adventure!  

Note: If you choose to pick up your rental equipment you can return it by the rear of the shop as late as 8 PM; although the Beach Shop will be closed, our delivery team is often working late.

Each rental will come with one lifejacket per seat, and one paddle per seat.  This means single kayaks come with the lifejacket and paddle, same with stand-up paddle boards.  Tandem kayaks are the only rental that come with two lifejackets and two appropriate paddles.

Additional paddles, lifejackets, and drybags are available.  

Ask the team for these and more!

If you are on a pond you don't have to worry about tides, and typically the trees provide the most wind cover for windier days.  If you are adventuring in an area that has tides we recommend as a general rule of thumb to leave about two hours before high tide so that way you are able to take advantage of the slack tide.  If you need a recommendation we have a rental tab or if you would like to explore the Nauset Marsh at Hemenway Landing we have a very informative page on routes based on experience, best times to leave, and safety information under the safety tab.

Check Tides: https://www.boatma.com/tides/Cape-Cod.html

The strongest flood and ebb currents usually occur before or near the time of the high and low tides. The weakest currents occur between the flood and ebb currents and are called slack tides and typically occur halfway between the tide peaks.  The same tides are set about 12 hours apart from each other and tides each day are set forward about 55 minutes.  So if high tide is at 10 AM it would also approximately be at 10 PM the same day, and 10:55 AM/PM the following day.

It depends on your level of experience paddling, whether you are in a kayak or standing on a paddle board, and the location of your adventure.  Typically, more experienced paddlers can paddle in winds up to 15mph, and, we don't recommend beginners go out along in winds over 12mph.  We also do not rent when winds are at the higher limit.  However, if you are wanting to go out and adventure on a windier day, kayaking is always easier than paddle boarding in winds, because standing up your body acts like a sail.  Ponds as compared to more open areas like bays and marshes, provide more protection from winds because of tree foliage.

You should read all of our safety information. It is your responsibility to know wind conditions, currents (if applicable), sun and heat dangers and how to mitigate them, among other safety knowledge that should be acquired before your adventure!

Our kayaks are super simple and easy figure out and our staff is always able to give a demonstration of how to use the equipment on land if needed before you set off.  Our stand up paddle boards are sturdy and are easy to balance on and have easy carry handles.  The best place to practice technique and get comfortable on the water will be a pond because of the tidal and wind effects mentioned above.  

Another great idea would be to take a private lesson with us.  This can be done on the pond, or in a tidal environment where you'll learn paddle technique and environmental factors.

Finally, you could opt to join a low tide kayak tour.  Perfect for beginner paddlers and families!  We'll depart shortly after low tide, paddling against an incoming high tide throughout the entire duration of your tour.  Like a pendulum builds momentum as the "bob" falls, tides build strength meaning our paddle to the outermost beach for a break will be a breeze; after the rising tides have picked up and help carry us back to shore.  Settled down in the channels of the Nauset Marsh, you'll experience a diverse ecosystem of aquatic and shoreline animals.  During our break, there will be ample time to search for low-tide treasures and take a dip in the Atlantic.

We have a recommended packing list on the bottom our safety information page.